Due to various staff outages related to the COVID-19 situation, order shipments may be delayed by our fulfillment partners. If you are in the US or Canada and have not received a shipping notification within 10 days of placing your order, please submit a ticket HERE, and we would be happy to contact the appropriate fulfillment partner on your behalf.
EUROPEAN/REST OF WORLD CUSTOMERS
Due to current COVID restrictions and the changes to border crossing processes caused by Brexit, order processing is taking much longer than usual. Orders that do not include preorder or specially-marked items may take up to two weeks to ship. We apologize for any inconvenience this delay may cause, and we are working with Spiral to get orders out as quickly as possible.
Orders are submitted to our fulfillment partners on Sunday and Wednesday evenings by 7:00PMCDT, and we are unable to process any order alterations once they have been forwarded. If your order was placed after 7:00PMCDT on Sunday or Wednesday, your order will be held until the next batch is forwarded.
Processing time for an order would depend on where you are located. You will receive a dispatch notification via email when your order is sent, and all orders are sent out with tracking information when applicable.
Our current estimated processing times are listed below:
Domestic orders are currently batched-processed by Quartermaster Logistics , and are shipped via FedEx. Transit times can vary between 4 and 10 working days, depending on the final destination.
Canadian order fulfillment currently depends on the product being ordered. Orders containing Too Many Bones and Undertow, as well as Trove Chests, are currently being processed by Quartermaster Logistics, and are processed and packed within 1-2 business days of their receipt. They are forwarded once a week to Quartermaster's Canadian FedEx location and shipped out in-country, in order to avoid customer VAT/customs charges.
All other orders are currently being batch-processed by D6 Publishing Resources, our Canadian fulfillment partner, 1-4 business days of their receipt. Transit times can vary between 10 and 15 working days, depending on the final destination.
Orders are batch-processed by Spiral Galaxy Games, our European fulfillment partner, within 2-4 business days of their receipt. A variety of couriers are used depending on the destination country, and transit times usually vary between 3 and 10 working days depending on the country and courier used.
Rest of World(non-European and Canadian)
Rest of World orders are currently being batch-processed by Spiral Galaxy Games in the Eastern Hemisphere, and by Quartermaster Logistics in the Western Hemisphere. Orders are forwarded to them using the same batch process listed above. Transit times can vary between 4 and 21 working days, depending on the order destination.