Sometimes tracking information doesn't update right away. Check the carrier's website periodically as your tracking information will refresh once it becomes available.
If your order does not contain any tracking information, your order is most likely under 2kg in weight. This generally falls under the threshold of required tracking information with most couriers.
If neither of these apply, please create a ticket HERE, and one of our customer service representatives would be happy to assist you.
What Should I Do if My Shipping Email Doesn’t Contain a Tracking Number or the Number is Invalid?
Modified on: Wed, 31 Jul, 2019 at 2:59 PM
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