There can be a few reasons why your promotion code is not working. All of our codes are CAPS sensitive and must be entered in exactly as it is in the promo code. Other reasons your code may not be working are the code has expired, it only applies to a certain customer or is a one time use. If the code is still not working and all of the above does not apply, create a ticket HERE and one of our customer service team members will be happy to assist you.