There is nothing quite as frustrating with online shopping as having a shipment go astray. 

There may be a few reasons why you have not received any notification for your package:

  • Double check your order doesn't contain any preorders. If there is one, please note: none of your items within that order will ship until the preorder is available. 
  • You many not receive a tracking number if your package is under 2kg. This would include any shipments of Triplock. 
  • If your tracking number is reading as invalid, your information may not yet be available. Check the carrier's website periodically as their system may not have updated. 
  • Some carriers do not offer the ability to track online; ask your carrier if package tracking is a service they provide.

We apologize for any inconvenience this may have caused. If none of the above bullet points apply to your specific situation, please let us know by creating a ticket HERE. One of our customer service representatives will be happy to assist.

Coming soon: A dedicated forum with all the latest updates on company shipment information.